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Terms & Conditions

Booking Agreement:

Whenever a customer makes a reservation with Ancão Gardens, he acknowledges that he has become aware of and accepts all the terms and conditions described, such as taking responsibility for compliance, both individually and on behalf of each of the guests who stayed at the house.


The reservation prices refer to the final price for the customer and vary depending on the number of people, number of nights, and the time of year, directly affected by seasonality. The prices include:

– Sheets and towels for the capacity of the property;

– Water, electricity, gas, TV and internet expenses;

– VAT at the legal rate in force.

Cancellation policy:

You can cancel your reservation free of charge up to 30 days before the day of check in. In the 30 days that precede the check-in date the reservation is non-refundable.

For stays over 21 nights cancellation free of charge until 60 days before the day of check-in.

Security deposit:

A security deposit will be requested, the value of which can vary between € 500 and € 1000.

The deposit must be paid up to 7 days before check-in, by bank transfer or online payment by credit card. The keys to access the house will not be delivered until full payment of the respective deposit has been made. In the event of physical damage to homes, breach of Ancão Gardens rules or complaints of negligent behavior, the customer will be charged the amount to cover such damage.

If the guest is found to have acted directly or indirectly in relation to the facts that gave rise to such losses or damages, Ancão Gardens will permanently withhold the amount necessary to cover such damages or losses, regardless of any other legal measures that it deems necessary to take to hold that user civilly and / or criminally liable. The damage value can be found at this link.

After check-out, the house will be inspected and if there is no need for repairs or replacements, the deposit amount will be returned in full within 5 to 10 business days after check-out.

Changes to initial reservation:

In case you want to make changes to the initial reservation, such as changing the desired accommodation, the check-in or check-out date, the guest must inform us of his intention by email or phone call. Whenever possible, Ancão Gardens will make the requested changes.

CCTV Video Surveillance System:

For the safety of our customers and our properties, we have an external video surveillance system in place.

Rules / Details:

It is strictly forbidden to smoke inside the houses.

Group parties and similar celebrations are not allowed.

Pets are not allowed.

Guests should not make noise between 11 pm and 8 am.

Reservations from under 25 years old are not accepted.

Group bookings are not accepted.

Guests that are not enlisted in the reservation are not allowed in the communal area, unless agreed with the management team.

In the event of a breach of the aforementioned Rules or any undue behavior on the part of the client or any member of its group, which endanger the physical and / or moral integrity of third parties, cause damage to property, or do not respect local rules of conduct , we reserve the right to immediately cancel the stay.


The 12 Ancão Gardens Deluxe villas are registered as local accommodation establishments with the following licenses: 36767/AL, 36777/AL, 107905/AL, 107907/AL, 107963/AL, 107964/AL, 108918/AL, 108919/ AL, 109035/AL, 109036/AL, 109556/AL, 109557/AL.

The Ancão Garens Private Pool villa is registered as a local accommodation establishment and holds the following license: 36762/AL